Shipping policy
SHIPPING POLICY
Last updated: July 2026
Thank you for shopping with Ice Dealer. We are committed to delivering your jewelry safely and promptly. Please read our shipping policy carefully.
PROCESSING TIME
All orders are processed within 1–3 business days (Monday–Saturday, excluding public holidays) after payment confirmation. During peak seasons or promotional periods, processing may take up to 5 business days. You will receive an email confirmation with tracking information once your order has shipped.
DOMESTIC SHIPPING (United States)
- Standard Shipping: 5–8 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: 1 business day (order must be placed before 12:00 PM EST)
Free standard shipping is available on orders over $150 within the United States.
INTERNATIONAL SHIPPING
We ship worldwide. International delivery times vary by destination:
- India: 7–14 business days
- UK & Europe: 10–18 business days
- Australia & New Zealand: 12–20 business days
- Rest of World: 14–25 business days
International orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the customer. Ice Dealer is not responsible for delays caused by customs processing.
TRACKING YOUR ORDER
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your order using the carrier's website or via the tracking link provided in your email. Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.
HIGH-VALUE ORDER POLICY
For orders over $500, a signature may be required upon delivery to ensure the safe receipt of your jewelry. If you are unavailable at the time of delivery, the carrier will leave a notice with instructions for redelivery or pickup. Ice Dealer is not responsible for packages that are lost or stolen after a confirmed delivery.
ORDER ISSUES
If your order arrives damaged, incorrect, or is lost in transit, please contact us within 48 hours of the expected delivery date at:
- Email: yashaswinipappala9@gmail.com
- Phone (US): (305) 525-5353
- WhatsApp (India): +91 96247 38564
Please retain all original packaging and take photos of any damage, as these may be required for carrier claims.
SHIPPING RESTRICTIONS
We currently do not ship to P.O. Boxes for orders over $200. Some remote locations may have limited shipping options or extended delivery times.
CONTACT US
For any shipping-related questions, please contact us:
Ice Dealer
31400 Sun Kettle Loop, Wesley Chapel, FL 33545, United States
Phone: (305) 525-5353
Email: yashaswinipappala9@gmail.com
Business Hours: Monday–Saturday, 10:00 AM–7:00 PM IST / 12:30 AM–9:30 AM EST